Privacy policy
Last updated: October 2, 2025
Timmy Jones operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
⦁ Contact details including your name, address, billing address, shipping address, phone number, and email address.
⦁ Financial information including credit card, debit card, and financial account numbers, payment card information, payment confirmation and other transaction details.
⦁ Account information including your username, password, security questions, preferences and settings.
⦁ Transaction information including the items you view, add to your wishlist or cart, purchase, return, exchange, or cancel, along with your order history.
⦁ Communications with us including the information you share when contacting customer support or sending inquiries.
⦁ Device information such as device type, browser, network connection, IP address, and identifiers.
⦁ Usage information including details of how and when you interact with or navigate the Services.
Sources of Personal Information
We may collect personal information from the following sources:
1. Directly from you when you create an account, make a purchase, or contact us.
2. Automatically when you use the Services, including through cookies and similar technologies.
3. From service providers we engage to assist with payments, order fulfillment, analytics, or customer support.
4. From partners or third parties, where legally permitted.
How We Use Your Personal Information
Depending on how you interact with us, we may use personal information for the following purposes:
⦁ Providing and improving the Services: to process payments, fulfill orders, manage your account, facilitate returns, and customize your shopping experience.
⦁ Marketing and promotions: to send you updates, offers, and advertising based on your preferences or previous interactions.
⦁ Security and fraud prevention: to authenticate accounts, ensure secure transactions, and detect or prevent fraudulent activity.
⦁ Communication: to respond to inquiries, provide customer service, and maintain our relationship with you.
⦁ Legal obligations: to comply with laws, regulations, or requests from government authorities.
How We Disclose Personal Information
We may disclose personal information to third parties under the following circumstances:
⦁ With vendors and service providers who perform services on our behalf (e.g., payment processing, shipping, data storage).
⦁ With business and marketing partners to deliver relevant promotions and advertising.
⦁ When you consent or request disclosure, such as enabling social media sharing or delivery arrangements.
⦁ With our affiliates or group companies.
⦁ In connection with business transactions such as mergers, sales, or restructurings.
⦁ To comply with legal obligations, enforce terms, or protect our rights and the rights of others.
Third-Party Websites and Links
Our Services may link to third-party websites or platforms. Please note that we are not responsible for the privacy practices or content of those sites. We encourage you to review their policies before sharing personal information.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe a child has shared information with us, please contact us so we can remove it.
Security and Retention
While we take steps to protect your information, no system is fully secure. We recommend that you do not share sensitive information through unsecure channels.
We retain personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
⦁ Access / Know – request details of the personal information we hold about you.
⦁ Delete – request deletion of your personal data.
⦁ Correct – request correction of inaccurate information.
⦁ Portability – request a copy of your data in a portable format.
⦁ Opt-out of marketing – unsubscribe from promotional emails at any time.
We may need to verify your identity before processing requests.
Complaints
If you have concerns about our handling of your personal information, please contact us directly. Depending on your jurisdiction, you may also have the right to lodge a complaint with your local data protection authority.
International Data Transfers
Your information may be transferred and processed outside your home country. Where required, we will use appropriate safeguards such as standard contractual clauses or equivalent mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version here with a revised “Last updated” date.
Contact Us
If you have any questions, need more information, or wish to exercise your rights, please reach out to us:
Email: customerservice@timmyjones.com
Contact: +94 11 258 1888
Hotline: +94 72 722 7222
Address: Level 35, East Tower, World Trade Center, Colombo 01, Sri Lanka 00100